Refund Policy
Our policy regarding refunds and service cancellations for our web development services.
Our Refund Terms
We strive to deliver high-quality services that meet your expectations. However, we understand that sometimes circumstances change. This policy outlines our approach to refunds and cancellations.
General Policy
Our overall approach to refunds and service cancellations.
- Due to the custom nature of our services, we maintain a limited refund policy.
- The initial 50% deposit is non-refundable as it secures your project slot in our schedule.
- All refund requests must be submitted in writing to our customer service team.
- We evaluate each refund request on a case-by-case basis with consideration to project stage and circumstances.
Refund Timeline
When and how refunds are processed if approved.
- Refund requests must be submitted within 30 days of the payment date.
- Approved refunds will be processed within 14 business days from approval.
- Refunds will be issued using the same payment method used for the original transaction when possible.
- For mobile money transactions, refunds may require additional information and processing time.
Service Cancellation
Conditions and procedures for cancelling services.
- Project cancellations must be requested in writing to our project management team.
- If a project is cancelled before work has begun, a partial refund may be considered minus administrative fees.
- For projects in progress, cancellation fees will apply based on the percentage of work completed.
- We reserve the right to cancel services due to breach of contract, in which case our refund policy will apply.
Exceptions & Special Cases
Special circumstances that may affect our standard refund policy.
- If we fail to deliver the agreed services within the specified timeframe, you may be eligible for a partial or full refund.
- Force majeure events that prevent service delivery will be handled on a case-by-case basis.
- Subscription-based services have separate cancellation terms as outlined in the service agreement.
- Disputes regarding quality of deliverables must be raised within 14 days of delivery for consideration.
If you have any questions about our Refund Policy, please contact us.
Contact UsFrequently Asked Questions
Common questions about our Refund Policy
No, the initial 50% deposit is non-refundable as it secures your project slot in our schedule.
All refund requests must be submitted in writing to our customer service team. Each request is evaluated on a case-by-case basis with consideration to project stage and circumstances.
Refund requests must be submitted within 30 days of the payment date.
Approved refunds will be processed within 14 business days from approval.
Project cancellations must be requested in writing to our project management team. If a project is cancelled before work has begun, a partial refund may be considered minus administrative fees. For projects in progress, cancellation fees will apply based on the percentage of work completed.
If we fail to deliver the agreed services within the specified timeframe, you may be eligible for a partial or full refund.
Disputes regarding quality of deliverables must be raised within 14 days of delivery for consideration.
Related Policies
Review our other important policies that govern our business relationship.